Returns & Refunds Policy
At Horizon Gear, we understand that sometimes a product may not meet your expectations or needs. We want you to be completely satisfied with your purchase, and we're here to assist you with our Returns & Refunds Policy.
Return Eligibility:
- To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- Returns must be requested within [number of days, e.g., 30 days] of the purchase date.
How to Initiate a Return:
- Contact our customer support team at [customer support email or phone number] to request a Return Merchandise Authorization (RMA) number.
- Package your item securely, including the RMA number, and send it to the address provided by our support team.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-10 business days].
Return Shipping:
- You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs, if applicable.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item.
Non-Returnable Items:
- Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.
Questions or Concerns:
- If you have any questions or concerns about our Returns & Refunds Policy, please contact our customer support team at [customer support email or phone number].
We value your trust in Survival Pros and aim to provide a hassle-free return process for your convenience. Thank you for choosing us as your partner in preparedness.